Mr. Riddick,
I understood from our phone conversation last Monday morning that Koons would cut a check and return my money last week and I would receive it by the end of the week. That has not occurred. This is quite possibly the worst customer service I have ever received from any company ever, which would have been an easy car sale from the very beginning. I detailed exactly the specs of my new car, we negotiated my trade of my current C70 yet the order was never placed by Koons. When it was finally discovered and decided to place the order I was told 6-8 weeks for delivery. After 6-8 weeks, with no arrival of the car, no one thought to tell me my new car's production would not be until DECEMBER (which makes me question if the order was ever placed the SECOND time). Now, as I request my money back, I haven't received that. In an economy that is lagging, it surprises me this behavior is even occurring. I am very sorry I ever decided to use Koons as my dealer of choice and will assuredly not look to them again for my future purchases. This ordeal has been a ridiculous, unprofessional circus.
Please return my money _immediately_.
Stuart Williams
Tuesday, October 26, 2010
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I would be contacting Volvo HQ and demanding a resolution....
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